Call Before Refunds/Reprints

Print shops lose thousands each year from avoidable “rush” shipping and unneeded reprints. Staff see an event date or customer note, panic, and overnight an order without confirming. 

A two-minute phone call could save hundreds in shipping costs. Nine times out of ten, the customer is fine with ground shipping. The issue isn’t the customer—it’s the fear of picking up the phone. 

Build a culture where confirming details is standard, not an inconvenience.