Dedicated SOP Resource

Most shops do not fail from bad printing. They fail from undocumented decisions, tribal knowledge, and repeatable chaos. 

An SOP-focused role exists to capture how work actually happens, not how it was imagined during a calm week. This can be an internal hire or an external resource, but the function is the same: convert fragile human memory into durable systems. 

Documentation is not bureaucracy; it is leverage that scales faster than headcount. Pair that with a business consultant used as an ongoing sounding board, not a crisis hire, and decision quality improves immediately. The value is not answers, but structured pressure testing before mistakes harden into habits. 

Shops that treat systems as a living asset compound efficiency. Shops that do not eventually relearn the same lessons at full cost.