Hand-Off Mentality

In a print shop, your customer is not just the buyer at the end, it is also the next person on your team who touches the job. Every file, note, tag, folded shirt, and packed box is a handoff, and sloppy handoffs compound into delays, mistakes, and frustration. 

Treat each internal step like a customer interaction and make the work easier for the next person, not just “good enough to move on.” That mindset forces you to think about what is actually needed, not just what is fast or convenient in the moment. 

When the entire shop operates this way, problems are caught earlier, decisions are clearer, and quality becomes systemic instead of accidental. By the time the garment reaches the real customer, it already passed through a chain of people who were optimizing for clarity, ease, and care, which is what creates a consistently better experience.